Our H.O.A. program was designed for the community tired of having multiple trash companies on multiple pick up days. With the reduction of multiple trash companies on multiple days your subdivision's streets are safer and have less wear and tear. Also by reducing trash days you improve the aesthetics of your subdivision - all of which help in maintaining and increasing property value. It is often difficult to get all residents to switch to one waste company, so we have made our programs attractive to all residents. Below is a description of our programs, services and a summary of what we feel sets us apart from all other trash haulers.
Monthly Rates - Our monthly rates vary from $15.00 to $13.00 per month. We have several factors to consider; the main being which disposal site will be used. Our monthly rates include:
- • Free recycling service. (Bins are provided for a one-time purchase price of $10.00)
- • Free waste removal at all common areas. (As many rolling carts as needed)
- • Additional residential carts are available for a monthly charge of $5.00.
- • No charge for bulk items picked up on the same day as your household trash. (Does not include construction debris)
Yard Waste - Our yard waste service is available from March through November. We accept yard waste in brown paper yard waste bags, with limbs and twigs tied or rolled together. Call for pricing.
Personalized Carts - A recent enhancement to our H.O.A. program is that we are now able to offer personalized carts to subdivisions that have an exclusive contract with us (the entire community uses our service). This means we would put your subdivision's name on the side of the container. We would match any letter style and add any seal or logo that you may presently use at no additional cost.
Community Involvement - November 2007 was our first venture into community involvement. During the week of November 5-11, we collected canned food from our customers to donate to local food banks. Donations were left at each participant's curb for us to pick up. Food collected from each county was donated to that county's local food assistance services. We are pleased to say that thanks to the generosity of our customers, we were able to collect 80,000 cans of food!
The upcoming year is set to be an even greater year for our charity events. We will again be collecting food for local food banks, but we will also pick up toys and clothes at different times throughout the year - all consistently at our customers curb.
Newsletter - We have recently started including a newsletter with its quarterly billing. Our newsletter is used to help communicate any service policies, frequently asked questions, and programs available to customers and communities. We also offer advertising space for our customers and other community businesses.
Communication through email - One of the most effective ways communication is achieved between our customers and ourselves is through email. We send out holiday schedules, seasonal information and other newsworthy facts to our customers while they send us their comments, concerns, and words of encouragement. We believe in having our customers' email addresses for the sole purpose of passing on vital information regarding waste removal service. We will never sell email addresses to any outside parties.
Website - Our website, www.sanitation-services.com was launched in March of 2007. Our customers go there for information about new programs and incentives, to make bill payments, to find printable versions of our current newsletter and coloring pages for children, and to check on upcoming community events. We are very pleased with the website's effectiveness and with the response our customers have given it.
Billing - Billing is done quarterly with payment being due by the first day of service. For your convenience, return envelopes are always enclosed in each bill. If we are able to bill the H.O.A. directly, additional discounts will be given.
Payment - Payment can be made by check, cash or credit card. We are able to process Mastercard or Visa payments over the phone, or through the 'Payments' section of our website.
Customer Service - Our customer service department is open Monday through Friday from 8:00 a.m. to 5:00 p.m. and on Saturday from 8:00 a.m. to 12:00 p.m. Our phones are always answered by a customer service representative. We never use a phone directory service during business hours. Also, if at any time customers wish to speak to an owner, one of us is always available.
Quality Control - We have instituted quality control, which consists of our route managers going into subdivisions and taking pictures of how the carts were placed after service and how the area around the cart was left. All concerns are addressed immediately and then again at our weekly employee meeting.