Frequently Asked Questions
To follow are a some questions that we have compiled from our customers. If you do not see a question you would like answered, please contact us to let us know.
Q: What is your yard waste policy?
A. We take up to 8 bags of yard waste (grass clippings & leaves) per week. We also take 3-4 bundles of limbs and branches per week. Each limb and branch cannot exceed 4ft. and 4in. in diameter. The bundles have to be tied up with rope.
Q: How much trash can I put out each week?
A: Our 98 gallon trash cart and 3 additional bags.
Q: What is considered a bulk item?
A: Furniture, appliances, outdoor equipment and most other items too large to fit in your waste cart. We CANNOT accept appliances with freon lines, construction debris, tires, batteries or wet paint.
NOTE: We only take 1 bulk item per week.
Q: Can you throw cardboard in with recyclables?
A: Yes, if you use one of our large, rolling recycling containers.
Q: What do I do with my bulk items that need to be thrown out?
A: Call at least one day in advance to schedule a pick-up. Anything not called in will not be picked up.
Q: What is considered recyclable?
A: Click here to view a list of acceptable recyclable items.
Q: Can I pay my bill over the phone?
A: Absolutely! And at no extra charge! And we now accept Discover!
Q: Do you miss picking me up if my schedule day falls on a holiday?
A: You are never missed. You will be picked up one day later than your scheduled day.
Q: When should my trash be put out at the curb?
A: Your garbage should be out by 7AM the morning of your service day.